SERVICE AND REPAIR PROCESS

Before Submitting a Repair

Depending on the issue, your product may not need a repair. Before proceeding to the next step, try these Support resources:

Start Repair

Contact Online Customer Service

Our products within the warranty coverage period will be repaired free of charge if the terms and conditions are met. If not within the warranty period, an estimated cost will be displayed after registering the product in the repair portal.

Service and Repair FAQs

Q.
Can l drop off my repair?

A: To receive service or repairs for your RAYHAYES product, you will be required to ship your product to us.
Q.
Who should I contact if I encounter product usage or maintenance issues?

A: Contact our online customer service team, RAYHAYES will provide you with the best after-sales service
Q.
Do l have to return my product for service?

A: Unit(s) needing repair and/or replacement services need to be returned to the RAYHAYES Service Department.